Turn new Zendesk users into onboarding drafts
Keep onboarding communication ready as new users arrive.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Why this helps
Onboarding ideas are often postponed because new user activity is scattered across operational tools.
- Respond to new users with consistent guidance
- Create a reusable editorial starting point
- Reduce delays between signup and education
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Curated once in the Notis portal.
- 2Create an automation that prepares a draft issue based on the new user's available context and your onboarding guidance.
- 3Pick New User Created as the trigger and choose where reports should be delivered.
- 4Test with one real new user event.
Questions about this workflow
Does this send an email to the user?
No. It creates a Curated draft issue for your review.
What if the event has limited user context?
Tell Notis to use only the available details and clearly mark missing information in the draft.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Curated. A trigger fires from one place; an action lands in another.
Zendesk triggers
Curated actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Draft Issue
Tool to create a draft issue for a publication. use after confirming the publication id. applies default settings if optional fields are omitted.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Collected Link
Tool to create a collected link for a publication. use when you want to add a new link (with url, title, etc.) to a publication's collection.
New User Created
Triggered when a new user is created in Zendesk.
List Email Subscribers
Tool to list all email subscribers for a publication. use after confirming the publication id.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
List Publications
Tool to list all publications accessible by the api key. use when you need to retrieve your publication ids for further api calls. example prompt: "list my publications".
List Categories
Tool to list all categories for a publication. use after you have the publication id and need to fetch its categories.
List Issues
Tool to list all issues for a publication. use after you have the publication id and need to fetch its issues (supports pagination).
Connect any two apps with Notis in the middle.
Zendesk and Curated, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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