Find the Crowdin project behind a Zendesk request
Turn an ambiguous localization request into a clear project handoff.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Projects
Tool to retrieve a list of all crowdin projects with optional filters. use when you need to paginate through or filter projects by owner, group, language inclusion, or archive status.
Why this helps
Requests stall when nobody knows which Crowdin project owns the work.
- Reduces project confusion
- Improves first pass routing
- Cuts manual searching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Crowdin once in Notis.
- 2Create an automation named Find matching Crowdin project.
- 3Tell Notis to search Crowdin projects using the product or initiative context in the ticket and report likely matches for confirmation.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one ticket missing a project ID.
Questions about this workflow
Will it choose a project automatically?
It can report likely matches, while your instruction can require confirmation before later changes.
What if there are no matches?
Notis reports that no suitable Crowdin project was found.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Crowdin. A trigger fires from one place; an action lands in another.
Zendesk triggers
Crowdin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Branch
Tool to create a new branch in a crowdin project. use when you need to isolate translations for a new feature or release.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add File
Tool to add a new file to a crowdin project. use after uploading the file to storage to place it under the specified project, branch, or directory.
New User Created
Triggered when a new user is created in Zendesk.
Add Label
Tool to create a new label in a crowdin project. use when you need to tag resources with a custom identifier, such as 'sprint-5'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Crowdin Project
Tool to create a new project in crowdin. use before uploading source files to initialize translation workflows.
Add Webhook
Tool to create a new webhook in a crowdin project. use after confirming the project id and desired event triggers.
Assign Label to Strings
Tool to assign the specified label to provided string ids in a project. use after creating the label or verifying string ids to categorize content.
Delete Branch
Tool to delete a specific branch from a crowdin project. use when you need to remove an obsolete branch after it's fully merged.
Delete Label
Tool to delete the label identified by the specified label id in a project. use when you need to remove outdated or incorrect labels. ensure no resources reference the label before deletion.
Connect any two apps with Notis in the middle.
Zendesk and Crowdin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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