Update Crowdin file details from a support ticket
Fix localization file metadata while the correction is still actionable.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Edit File
Tool to update file details in a project. use after confirming valid project and file ids.
Why this helps
Small file metadata errors persist because they require a separate Crowdin lookup and edit.
- Reduces metadata drift
- Prevents edits to the wrong file
- Keeps correction history in the ticket
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Crowdin once in Notis.
- 2Create an automation named Correct Crowdin file metadata.
- 3Tell Notis to edit the matching Crowdin file only after confirming the project and file IDs from the ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one verified correction ticket.
Questions about this workflow
What details must the ticket include?
It should identify the Crowdin project and file plus the exact correction.
Can it infer a file ID from a filename?
Notis can use available context, but it should report ambiguity before editing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Crowdin. A trigger fires from one place; an action lands in another.
Zendesk triggers
Crowdin actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Branch
Tool to create a new branch in a crowdin project. use when you need to isolate translations for a new feature or release.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add File
Tool to add a new file to a crowdin project. use after uploading the file to storage to place it under the specified project, branch, or directory.
New User Created
Triggered when a new user is created in Zendesk.
Add Label
Tool to create a new label in a crowdin project. use when you need to tag resources with a custom identifier, such as 'sprint-5'.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Crowdin Project
Tool to create a new project in crowdin. use before uploading source files to initialize translation workflows.
Add Webhook
Tool to create a new webhook in a crowdin project. use after confirming the project id and desired event triggers.
Assign Label to Strings
Tool to assign the specified label to provided string ids in a project. use after creating the label or verifying string ids to categorize content.
Delete Branch
Tool to delete a specific branch from a crowdin project. use when you need to remove an obsolete branch after it's fully merged.
Delete Label
Tool to delete the label identified by the specified label id in a project. use when you need to remove outdated or incorrect labels. ensure no resources reference the label before deletion.
Connect any two apps with Notis in the middle.
Zendesk and Crowdin, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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