Close the loop on purchase order cancellations
Make sure an approved cancellation request reaches Coupa promptly.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Close/Soft Close External PO
Tool to close or soft-close an external purchase order. Use when finalizing an external PO after confirming receipt or when business rules require closure.
Why this helps
Cancellation requests sit in Zendesk while the external purchase order remains open.
- Reduces open-order clutter
- Speeds cancellation handling
- Keeps request history visible
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coupa in Notis once.
- 2Create an automation named External PO Cancellation.
- 3Tell Notis to cancel the referenced external Coupa purchase order only when the ticket contains an explicit cancellation request and eligibility is clear.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one approved cancellation ticket.
Questions about this workflow
What if the PO has dependencies?
Have Notis report the constraint instead of forcing cancellation.
Is cancellation reversible?
Follow Coupa's status rules and require confirmation in your instruction before acting.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coupa. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coupa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Abandon Invoice
Tool to abandon an invoice. Use when an invoice is invalid and needs to be abandoned. Invoice once abandoned cannot be reversed.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Tool to create a Coupa account. Use when you need to provision a new general ledger account with a specific chart-of-accounts type and code segments.
New User Created
Triggered when a new user is created in Zendesk.
List Accounts
Tool to list accounts from Coupa. Use when you need to retrieve account IDs and codes with optional filters and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Recent Accounts
Tool to retrieve recently accessed accounts from Coupa. Use when you need to view accounts that the user has recently interacted with.
Get Account
Tool to retrieve a specific account by ID. Use when you need detailed account information including segments, type, and status.
Update Account
Tool to update an existing Coupa account. Use when you need to modify account information including account type, activation status, code segments, and display name.
List Account Types
Tool to list account types in Coupa. Use when you need account type IDs and names for account creation.
Get Account Type
Tool to retrieve a specific account type by ID. Use when you need detailed information about a chart of accounts.
Connect any two apps with Notis in the middle.
Zendesk and Coupa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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