Keep Coupa purchase orders updated from Zendesk tickets
Give procurement the customer context they need without forwarding another email.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Add Comment to Purchase Order
Tool to add a comment to a purchase order. Use when you need to add notes, feedback, or mention users on an existing purchase order.
Why this helps
Important customer details stay trapped in support threads while procurement works from Coupa.
- Keeps procurement informed
- Reduces manual copying
- Preserves a clear audit trail
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coupa in Notis once.
- 2Create an automation named Ticket to Coupa PO Comment.
- 3Tell Notis to summarize each new ticket and add the relevant context to its Coupa purchase order comment.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one real ticket and review the comment.
Questions about this workflow
What if the ticket does not identify a purchase order?
Ask Notis to report the ticket for review instead of adding a comment to an uncertain order.
Can the comment include the ticket link?
Yes. Include that instruction in the plain language automation prompt.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coupa. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coupa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Abandon Invoice
Tool to abandon an invoice. Use when an invoice is invalid and needs to be abandoned. Invoice once abandoned cannot be reversed.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Tool to create a Coupa account. Use when you need to provision a new general ledger account with a specific chart-of-accounts type and code segments.
New User Created
Triggered when a new user is created in Zendesk.
List Accounts
Tool to list accounts from Coupa. Use when you need to retrieve account IDs and codes with optional filters and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Recent Accounts
Tool to retrieve recently accessed accounts from Coupa. Use when you need to view accounts that the user has recently interacted with.
Get Account
Tool to retrieve a specific account by ID. Use when you need detailed account information including segments, type, and status.
Update Account
Tool to update an existing Coupa account. Use when you need to modify account information including account type, activation status, code segments, and display name.
List Account Types
Tool to list account types in Coupa. Use when you need account type IDs and names for account creation.
Get Account Type
Tool to retrieve a specific account type by ID. Use when you need detailed information about a chart of accounts.
Connect any two apps with Notis in the middle.
Zendesk and Coupa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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