Unblock invoices stalled with one approver
Move a documented escalation forward without restarting the approval chain.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Bypass Current Invoice Approval
Tool to skip the current approver and activate the next approver in the approval chain. Use when you need to bypass the current pending approver and move to the next approver. Note that the invoice must be in an approvable status (e.g., 'pending_approval'), not 'draft' status.
Why this helps
A single unavailable approver can stall payment while the escalation is already documented in Zendesk.
- Reduces approval stalls
- Preserves chain continuity
- Cuts follow-up effort
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coupa in Notis once.
- 2Create an automation named Blocked Approver Escalation.
- 3Tell Notis to bypass the current Coupa invoice approver only when the ticket documents authorization and the invoice is approvable.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test it with one authorized escalation.
Questions about this workflow
Does this bypass every approver?
No. It skips only the current pending approver and activates the next one.
What if the invoice is not approvable?
Have Notis report the current status without changing it.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coupa. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coupa actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Abandon Invoice
Tool to abandon an invoice. Use when an invoice is invalid and needs to be abandoned. Invoice once abandoned cannot be reversed.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Create Account
Tool to create a Coupa account. Use when you need to provision a new general ledger account with a specific chart-of-accounts type and code segments.
New User Created
Triggered when a new user is created in Zendesk.
List Accounts
Tool to list accounts from Coupa. Use when you need to retrieve account IDs and codes with optional filters and pagination.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Recent Accounts
Tool to retrieve recently accessed accounts from Coupa. Use when you need to view accounts that the user has recently interacted with.
Get Account
Tool to retrieve a specific account by ID. Use when you need detailed account information including segments, type, and status.
Update Account
Tool to update an existing Coupa account. Use when you need to modify account information including account type, activation status, code segments, and display name.
List Account Types
Tool to list account types in Coupa. Use when you need account type IDs and names for account creation.
Get Account Type
Tool to retrieve a specific account type by ID. Use when you need detailed information about a chart of accounts.
Connect any two apps with Notis in the middle.
Zendesk and Coupa, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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