Update a Conveyor document after a customer ticket
Keep trust content aligned with the latest customer evidence.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Patch Conveyor document
Tool to update document attributes. Use when you need to modify fields of an existing document by its ID.
Why this helps
Important document updates are buried in support conversations.
- Capture document changes sooner
- Create an auditable update request
- Reduce duplicate review work
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Conveyor in Notis once.
- 2Create an automation and describe which ticket details justify a document patch.
- 3Tell Notis to identify the document and prepare the requested attribute update.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one real ticket that includes document context.
Questions about this workflow
What if the ticket does not identify a document?
Notis can report the missing identifier instead of making an unsupported update.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Conveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete a Conveyor document
Tool to delete a specific document. Use when you need to remove a document by its ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete folder
Tool to delete a folder by its ID. Use when you need to remove a specific folder after confirming its ID.
New User Created
Triggered when a new user is created in Zendesk.
Generate/Validate API Token Guidance
Tool to validate API token and provide guidance. Conveyor does not support API-based token creation; tokens must be created in the Conveyor UI. This action performs a real API call (using the provided metadata) to validate the existing API token and returns structured guidance.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Authorization Request
Tool to fetch details of a specific authorization request. Use when you need to retrieve metadata by authorization_request_id.
Get Authorization Requests
Tool to fetch authorization requests. Use when you need to list authorization requests, optionally filtered by status.
Get all authorization requests
Tool to retrieve all authorization requests. Use when you need to list all authorizations; optionally filter by status. Use after authenticating with a valid API token.
Get all Conveyor connections
Tool to retrieve all connections. Use when you need to fetch the complete list of your Conveyor connections. Use after authenticating with a valid API key.
Get all Conveyor documents
Tool to retrieve all documents. Use after authenticating with a valid API key.
Connect any two apps with Notis in the middle.
Zendesk and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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