Find Conveyor knowledge base questions for tickets
Match each ticket to the right security knowledge quickly.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Knowledge Base Questions
Tool to retrieve knowledge base questions. Use when you need to fetch all questions from the Conveyor knowledge base.
Why this helps
Support agents spend time deciding which knowledge base question fits a request.
- Improve ticket triage
- Reuse approved question coverage
- Reduce research time
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Conveyor in Notis once.
- 2Create an automation and describe how to identify security topics in tickets.
- 3Tell Notis to retrieve relevant Conveyor knowledge base questions and summarize matches.
- 4Pick New Zendesk Ticket as the trigger and select a report destination.
- 5Test with one real ticket.
Questions about this workflow
Can Notis choose the final answer?
It can report matching questions and requested context so your team can review the response.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Conveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete a Conveyor document
Tool to delete a specific document. Use when you need to remove a document by its ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete folder
Tool to delete a folder by its ID. Use when you need to remove a specific folder after confirming its ID.
New User Created
Triggered when a new user is created in Zendesk.
Generate/Validate API Token Guidance
Tool to validate API token and provide guidance. Conveyor does not support API-based token creation; tokens must be created in the Conveyor UI. This action performs a real API call (using the provided metadata) to validate the existing API token and returns structured guidance.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Authorization Request
Tool to fetch details of a specific authorization request. Use when you need to retrieve metadata by authorization_request_id.
Get Authorization Requests
Tool to fetch authorization requests. Use when you need to list authorization requests, optionally filtered by status.
Get all authorization requests
Tool to retrieve all authorization requests. Use when you need to list all authorizations; optionally filter by status. Use after authenticating with a valid API token.
Get all Conveyor connections
Tool to retrieve all connections. Use when you need to fetch the complete list of your Conveyor connections. Use after authenticating with a valid API key.
Get all Conveyor documents
Tool to retrieve all documents. Use after authenticating with a valid API key.
Connect any two apps with Notis in the middle.
Zendesk and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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