Answer security questions from Zendesk tickets
Give customers a fast, grounded answer while the context is fresh.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Submit single question
Tool to submit a single question. Use when you need an immediate AI-generated answer for a specific product line question.
Why this helps
Security questionnaires sit in ticket queues while teams search for the right answer.
- Speed up security replies
- Use consistent knowledge base answers
- Reduce context switching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Conveyor in Notis once.
- 2Create a named automation and describe the desired answer workflow.
- 3Tell Notis to submit each relevant ticket question to Conveyor and summarize the result.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real security ticket.
Questions about this workflow
Does this send a reply directly to the customer?
No, the workflow submits the question and reports the generated answer for your review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Conveyor. A trigger fires from one place; an action lands in another.
Zendesk triggers
Conveyor actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete a Conveyor document
Tool to delete a specific document. Use when you need to remove a document by its ID.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete folder
Tool to delete a folder by its ID. Use when you need to remove a specific folder after confirming its ID.
New User Created
Triggered when a new user is created in Zendesk.
Generate/Validate API Token Guidance
Tool to validate API token and provide guidance. Conveyor does not support API-based token creation; tokens must be created in the Conveyor UI. This action performs a real API call (using the provided metadata) to validate the existing API token and returns structured guidance.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Authorization Request
Tool to fetch details of a specific authorization request. Use when you need to retrieve metadata by authorization_request_id.
Get Authorization Requests
Tool to fetch authorization requests. Use when you need to list authorization requests, optionally filtered by status.
Get all authorization requests
Tool to retrieve all authorization requests. Use when you need to list all authorizations; optionally filter by status. Use after authenticating with a valid API token.
Get all Conveyor connections
Tool to retrieve all connections. Use when you need to fetch the complete list of your Conveyor connections. Use after authenticating with a valid API key.
Get all Conveyor documents
Tool to retrieve all documents. Use after authenticating with a valid API key.
Connect any two apps with Notis in the middle.
Zendesk and Conveyor, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Conveyor.