Download Convertapi files from new tickets
Bring an earlier uploaded file back into the support workflow when it is needed.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Download Uploaded File
Tool to download a previously uploaded file by its fileid. use when you need to retrieve the original file data stored temporarily on the server (expires after 3 hours). example prompt: "download uploaded file with id 25811safe8e61dd3f51ef00ee5f58b92"
Why this helps
Teams waste time hunting for temporary files referenced in ticket notes.
- Retrieve files on demand
- Keep file references usable
- Reduce search time
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convertapi in Notis once.
- 2Create an automation for referenced file retrieval.
- 3Tell Notis to read a Convertapi file id in each new ticket and download that file.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with a ticket containing a valid file id.
Questions about this workflow
Where must the file id come from?
The id must be present in the ticket content or supplied context.
Do uploaded files stay forever?
Convertapi uploaded files are temporary and can expire after about three hours.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convertapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convertapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Async Convert
Tool to perform an asynchronous file conversion. use when converting large or long-running files to avoid client timeouts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Async Job
Tool to delete a previously created asynchronous conversion job. use when the job is no longer required to free server resources.
New User Created
Triggered when a new user is created in Zendesk.
Delete Uploaded File
Tool to delete a previously uploaded file. use when the file is no longer needed and should be removed from temporary storage.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Upload File From URL
Tool to upload a file directly from a remote url. use when you need to import files hosted on a remote server without downloading locally.
Upload File (Multipart)
Tool to upload a file via multipart/form-data. use when you need to store a file on convertapi's servers (up to 3 hours) and obtain a fileid for subsequent conversions.
Connect any two apps with Notis in the middle.
Zendesk and Convertapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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