Convert large ticket files without timeouts
Start long conversions in the background and receive the job details in your report channel.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Async Convert
Tool to perform an asynchronous file conversion. use when converting large or long-running files to avoid client timeouts.
Why this helps
Large support attachments can exceed normal request time limits.
- Avoid conversion timeouts
- Handle long running jobs
- Keep triage moving
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convertapi in Notis once.
- 2Create an automation for asynchronous ticket conversion.
- 3Describe that each large attachment should start an async Convertapi job and report its job details.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one large attachment.
Questions about this workflow
When should async conversion be used?
Use it for large or long running files that could exceed client timeouts.
Does this complete the job immediately?
It starts an asynchronous job and reports the returned job information.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convertapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convertapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Async Convert
Tool to perform an asynchronous file conversion. use when converting large or long-running files to avoid client timeouts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Connect any two apps with Notis in the middle.
Zendesk and Convertapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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