Store new ticket files in Convertapi
Create a conversion ready file id as part of ticket triage.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Upload File (Multipart)
Tool to upload a file via multipart/form-data. use when you need to store a file on convertapi's servers (up to 3 hours) and obtain a fileid for subsequent conversions.
Why this helps
Files remain scattered across tickets when downstream processing starts later.
- Create reusable file ids
- Start downstream processing faster
- Standardize ticket intake
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Convertapi in Notis once.
- 2Create an automation for storing ticket files.
- 3Tell Notis to upload an accessible ticket file with multipart upload and report the returned file id.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one ticket file.
Questions about this workflow
What does the workflow return?
It reports the Convertapi file id and upload result.
Can it upload a ticket with no file?
The automation can report that no usable file was available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Convertapi. A trigger fires from one place; an action lands in another.
Zendesk triggers
Convertapi actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Async Convert
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Async Job
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New User Created
Triggered when a new user is created in Zendesk.
Delete Uploaded File
Tool to delete a previously uploaded file. use when the file is no longer needed and should be removed from temporary storage.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Upload File From URL
Tool to upload a file directly from a remote url. use when you need to import files hosted on a remote server without downloading locally.
Upload File (Multipart)
Tool to upload a file via multipart/form-data. use when you need to store a file on convertapi's servers (up to 3 hours) and obtain a fileid for subsequent conversions.
Connect any two apps with Notis in the middle.
Zendesk and Convertapi, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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