Update Control D rules from Zendesk escalations
Make urgent support evidence visible in your DNS policy without searching through profiles manually.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Update Custom Rule by Rule ID
Tool to update an existing custom rule by its ID. Use when modifying details like name, description, severity, or enabled status for a specific rule.
Why this helps
Escalated tickets often require policy changes, but the matching rule is hard to find quickly.
- Reflect ticket urgency in policy metadata
- Enable or adjust the right rule faster
- Reduce missed security escalations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation and describe how to identify escalation tickets and the matching rule.
- 3Tell Notis to update the confirmed Control D rule severity or enabled state using the ticket evidence.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one escalation ticket.
Questions about this workflow
Does this discover a rule automatically?
Notis can use identifiers or context in the ticket; ask it to report when the profile or rule ID is missing.
Can it disable a rule?
Yes, if your instruction allows enabled state changes and the ticket provides sufficient confirmation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Device by ID
Tool to delete a Control-D device. Use when you need to remove a device by its identifier after confirming the device_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile by ID
Tool to delete a profile. Use when you need to remove a profile by its ID after ensuring it is not enforced by any device.
New User Created
Triggered when a new user is created in Zendesk.
Delete Profile Rule by Hostname
Tool to delete a specific custom rule by hostname from a profile. Use after confirming profile_id and hostname.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Profile Rule by Rule ID
Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
Delete Profile Rule in Folder
Tool to delete a specific custom rule within a folder. Use after confirming profile_id, rule_id, and folder_id.
Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
List Known Access IPs
Tool to list known IPs associated with the account. Use when you need to retrieve recent access IPs for device resolver queries.
Get Analytics Endpoints
Tool to list analytics storage regions and their endpoints. Use after authenticating to retrieve available analytics regions.
Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Control d.