Update Control D rule metadata from Zendesk
Make policy intent clearer by applying support context to existing custom rules.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Modify Custom Rules for Profile
Tool to modify existing custom rule(s) for a profile. Use when you need to update rule details such as name, description, severity, or enabled status. Ensure to include the rule IDs to modify.
Why this helps
Rules become hard to maintain when descriptions and severity no longer match current support evidence.
- Improve rule readability
- Keep severity current
- Reduce policy documentation debt
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation and specify which ticket evidence should change rule metadata.
- 3Tell Notis to update the matching Control D custom rule fields and report uncertain matches.
- 4Pick New Zendesk Ticket and choose a report channel.
- 5Test with one ticket containing clear rule context.
Questions about this workflow
Can it change the rule logic?
This workflow targets metadata and enabled status; use a different action when rule structure must change.
What if the ticket only adds notes?
Ask Notis to update the description while leaving other fields unchanged.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Device by ID
Tool to delete a Control-D device. Use when you need to remove a device by its identifier after confirming the device_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile by ID
Tool to delete a profile. Use when you need to remove a profile by its ID after ensuring it is not enforced by any device.
New User Created
Triggered when a new user is created in Zendesk.
Delete Profile Rule by Hostname
Tool to delete a specific custom rule by hostname from a profile. Use after confirming profile_id and hostname.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Profile Rule by Rule ID
Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
Delete Profile Rule in Folder
Tool to delete a specific custom rule within a folder. Use after confirming profile_id, rule_id, and folder_id.
Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
List Known Access IPs
Tool to list known IPs associated with the account. Use when you need to retrieve recent access IPs for device resolver queries.
Get Analytics Endpoints
Tool to list analytics storage regions and their endpoints. Use after authenticating to retrieve available analytics regions.
Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Control d.