Get Control D analytics for Zendesk investigations
Give support investigations the usage context they need without manual analytics lookups.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Profile Analytics Summary
Tool to fetch a summary of analytics data for a given profile. Use after confirming profile ID and desired date range.
Why this helps
Investigations slow down when support agents must request and retrieve network summaries separately.
- Speed investigation context gathering
- Reduce console switching
- Return a concise evidence report
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation and describe how to identify the profile and date range from each ticket.
- 3Tell Notis to fetch the Control D profile analytics summary and include key findings in the run report.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one investigation ticket.
Questions about this workflow
Does it change Control D settings?
No, this workflow retrieves a summary for investigation and reporting.
What if the date range is absent?
Ask Notis to use a stated default only if you define one, otherwise report the missing range.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Device by ID
Tool to delete a Control-D device. Use when you need to remove a device by its identifier after confirming the device_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile by ID
Tool to delete a profile. Use when you need to remove a profile by its ID after ensuring it is not enforced by any device.
New User Created
Triggered when a new user is created in Zendesk.
Delete Profile Rule by Hostname
Tool to delete a specific custom rule by hostname from a profile. Use after confirming profile_id and hostname.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Profile Rule by Rule ID
Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
Delete Profile Rule in Folder
Tool to delete a specific custom rule within a folder. Use after confirming profile_id, rule_id, and folder_id.
Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
List Known Access IPs
Tool to list known IPs associated with the account. Use when you need to retrieve recent access IPs for device resolver queries.
Get Analytics Endpoints
Tool to list analytics storage regions and their endpoints. Use after authenticating to retrieve available analytics regions.
Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Control d.