Modify Control D organization settings from Zendesk
Move approved capacity requests from support into the organization settings that govern them.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Modify Organization
Tool to modify organization settings and limits. Use when you need to change organization limits such as max_users or max_routers. Changing these fields is a billable event.
Why this helps
Capacity changes get delayed when approval and implementation happen in separate systems.
- Shorten approved capacity changes
- Keep billing sensitive actions explicit
- Create a clear execution record
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation and define the approval language and allowed organization fields.
- 3Tell Notis to modify the Control D organization only for tickets with explicit authorization and exact limits.
- 4Choose New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one approved capacity request.
Questions about this workflow
Are these changes sensitive?
Yes, include an approval requirement and ask Notis to report before acting when authorization is unclear.
Which limits can change?
The action supports organization settings such as max_users or max_routers when supplied in the request.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
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Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
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Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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