Create foldered Control D rules from Zendesk
Keep DNS policy organized as support reports arrive by placing new rules in the right Control D folder.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Custom Rules in Profile Folder
Tool to create custom rules within a specific folder for a profile. Use after confirming the profile and folder IDs and preparing rule definitions.
Why this helps
Unsorted custom rules make it difficult to understand why a domain was blocked.
- Preserve policy organization
- Group related ticket evidence
- Speed future rule reviews
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation with a clear name and prompt.
- 3Tell Notis to create rules in a named Control D profile folder for tickets matching your domain category criteria.
- 4Pick New Zendesk Ticket and choose where reports should go.
- 5Test with one categorized ticket.
Questions about this workflow
What if the folder does not exist?
Ask Notis to report the ticket for review instead of creating a rule when the folder cannot be confirmed.
Can multiple hostnames be handled?
Yes, instruct Notis to create one rule per confirmed hostname from the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Device by ID
Tool to delete a Control-D device. Use when you need to remove a device by its identifier after confirming the device_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile by ID
Tool to delete a profile. Use when you need to remove a profile by its ID after ensuring it is not enforced by any device.
New User Created
Triggered when a new user is created in Zendesk.
Delete Profile Rule by Hostname
Tool to delete a specific custom rule by hostname from a profile. Use after confirming profile_id and hostname.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Profile Rule by Rule ID
Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
Delete Profile Rule in Folder
Tool to delete a specific custom rule within a folder. Use after confirming profile_id, rule_id, and folder_id.
Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
List Known Access IPs
Tool to list known IPs associated with the account. Use when you need to retrieve recent access IPs for device resolver queries.
Get Analytics Endpoints
Tool to list analytics storage regions and their endpoints. Use after authenticating to retrieve available analytics regions.
Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Control d.