Create Control D block rules from Zendesk tickets
Keep reported harmful domains from reaching your team or customers by turning Zendesk evidence into Control D rules.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Custom Rules for Profile
Tool to create custom rules for a profile. Use after confirming the profile ID and preparing rule definitions. Provide a list of rule objects matching the API schema.
Why this helps
Domain reports get buried in ticket queues, so network protections are delayed.
- Reduce manual copying from support tickets
- Apply consistent DNS protection rules
- Keep a clear run report for review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation in Automations with a name and prompt.
- 3Tell Notis to extract confirmed harmful hostnames from each new ticket and create matching custom rules in the chosen Control D profile.
- 4Pick the New Zendesk Ticket trigger and select a report channel.
- 5Test with one real ticket and review the run report.
Questions about this workflow
Can Notis create a rule for every ticket?
Tell Notis to act only when the ticket includes a confirmed hostname and enough evidence.
What if the profile is unclear?
Ask Notis to report the ticket for review instead of creating a rule when profile details are missing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Device by ID
Tool to delete a Control-D device. Use when you need to remove a device by its identifier after confirming the device_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile by ID
Tool to delete a profile. Use when you need to remove a profile by its ID after ensuring it is not enforced by any device.
New User Created
Triggered when a new user is created in Zendesk.
Delete Profile Rule by Hostname
Tool to delete a specific custom rule by hostname from a profile. Use after confirming profile_id and hostname.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Profile Rule by Rule ID
Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
Delete Profile Rule in Folder
Tool to delete a specific custom rule within a folder. Use after confirming profile_id, rule_id, and folder_id.
Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
List Known Access IPs
Tool to list known IPs associated with the account. Use when you need to retrieve recent access IPs for device resolver queries.
Get Analytics Endpoints
Tool to list analytics storage regions and their endpoints. Use after authenticating to retrieve available analytics regions.
Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Control d.