Modify Control D devices from Zendesk tickets
Resolve device configuration requests without switching between support and network consoles.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Modify Device
Tool to modify an existing device. Use when you need to update device settings by providing its ID.
Why this helps
Device changes wait in support queues when operators must re-enter identifiers manually.
- Shorten device support resolution
- Use ticket context for changes
- Reduce identifier mistakes
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Control D in Notis once.
- 2Create an automation and describe the authorized device fields and identification rules.
- 3Tell Notis to modify the matching Control D device only when the ticket contains sufficient confirmation.
- 4Pick New Zendesk Ticket and choose a report channel.
- 5Test with one device change request.
Questions about this workflow
Can it change any device field?
Limit the instruction to fields supported by the Control D action and your approval policy.
What if several devices match?
Require a device ID or ask Notis to report the ambiguity.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Control d. A trigger fires from one place; an action lands in another.
Zendesk triggers
Control d actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Delete Device by ID
Tool to delete a Control-D device. Use when you need to remove a device by its identifier after confirming the device_id.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete Profile by ID
Tool to delete a profile. Use when you need to remove a profile by its ID after ensuring it is not enforced by any device.
New User Created
Triggered when a new user is created in Zendesk.
Delete Profile Rule by Hostname
Tool to delete a specific custom rule by hostname from a profile. Use after confirming profile_id and hostname.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Delete Profile Rule by Rule ID
Tool to delete a specific custom rule by its ID within a profile. Use after confirming profile_id and rule_id.
Delete Profile Rule in Folder
Tool to delete a specific custom rule within a folder. Use after confirming profile_id, rule_id, and folder_id.
Delete Profile Schedule
Tool to delete a specific schedule within a profile. Use after confirming profile_id and schedule_id.
List Known Access IPs
Tool to list known IPs associated with the account. Use when you need to retrieve recent access IPs for device resolver queries.
Get Analytics Endpoints
Tool to list analytics storage regions and their endpoints. Use after authenticating to retrieve available analytics regions.
Connect any two apps with Notis in the middle.
Zendesk and Control d, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Control d.