Review workforce users from support intake
Bring workforce context into any intake flow with one webhook.
Trigger
Webhook received
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Action
Get Users
Tool to retrieve a list of all users associated with your account. use when you need to fetch and filter user data.
Why this helps
External intake forms often lack the staffing context needed for a confident next step.
- Connect custom intake to workforce data
- Reduce manual lookups
- Support faster routing decisions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Connecteam once in Notis.
- 2Create an automation that asks Notis to retrieve relevant Connecteam users from each intake payload.
- 3Choose a Notis webhook trigger and send the intake request to its URL.
- 4Select a report channel and test with one real payload.
- 5Review the returned users before routing the request.
Questions about this workflow
Does this require a Zendesk event?
No. The workflow starts from the Notis webhook.
What should the webhook include?
Send the context Notis needs to decide which Connecteam users are relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Connecteam. A trigger fires from one place; an action lands in another.
Zendesk triggers
Connecteam actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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Get Forms
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Get Jobs
Tool to retrieve a list of job objects relevant to a specific instance id. use after confirming scheduler or time clock instance id when you need to filter and page through jobs.
Connect any two apps with Notis in the middle.
Zendesk and Connecteam, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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