Review jobs when support work arrives
Turn a new support request into a clear view of related scheduled work.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Jobs
Tool to retrieve a list of job objects relevant to a specific instance id. use after confirming scheduler or time clock instance id when you need to filter and page through jobs.
Why this helps
Support tickets can create operational work that is easy to overlook in a separate scheduling system.
- Spot operational impact sooner
- Reduce manual cross checking
- Keep scheduling discussions tied to real tickets
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Connecteam in Notis.
- 2Create an automation that asks Notis to retrieve relevant Connecteam jobs for each new Zendesk ticket.
- 3Select New Zendesk Ticket as the trigger.
- 4Choose where run reports should go and test with one real ticket.
- 5Use the job results to decide whether scheduling follow-up is needed.
Questions about this workflow
Will this create or edit a job?
No. The selected action retrieves Connecteam jobs for review.
What makes a job relevant?
Describe the relationship in your automation instruction, such as matching the request topic or timing.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Connecteam. A trigger fires from one place; an action lands in another.
Zendesk triggers
Connecteam actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Get Forms
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Get Jobs
Tool to retrieve a list of job objects relevant to a specific instance id. use after confirming scheduler or time clock instance id when you need to filter and page through jobs.
Connect any two apps with Notis in the middle.
Zendesk and Connecteam, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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