Check staffing coverage for new Zendesk tickets
See who is available in Connecteam before a customer request becomes a missed commitment.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Users
Tool to retrieve a list of all users associated with your account. use when you need to fetch and filter user data.
Why this helps
Customer requests can arrive while the right staff context is scattered across support and workforce tools.
- Reduce handoff delays
- Surface relevant staff context quickly
- Keep support decisions grounded in current user records
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Connecteam once in the Notis portal.
- 2Create an automation and describe that each new ticket should prompt a Connecteam user review for relevant coverage.
- 3Pick New Zendesk Ticket as the trigger.
- 4Choose a report channel, then test with one real ticket.
- 5Review the returned user data before deciding the next support step.
Questions about this workflow
Does this assign a ticket automatically?
No. It retrieves Connecteam users and reports the relevant context for your decision.
Can Notis filter users by a condition?
Notis can analyze the returned user data, but any needed staffing rule must be stated in your instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Connecteam. A trigger fires from one place; an action lands in another.
Zendesk triggers
Connecteam actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Get Jobs
Tool to retrieve a list of job objects relevant to a specific instance id. use after confirming scheduler or time clock instance id when you need to filter and page through jobs.
Connect any two apps with Notis in the middle.
Zendesk and Connecteam, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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