Create a Confluence runbook from every new Zendesk ticket
Stop solving the same support problem from scratch. Notis turns each new Zendesk ticket into a reusable Confluence runbook draft.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Why this helps
Useful fixes stay buried in ticket threads, so the team repeats investigation and explanations.
- Capture troubleshooting steps while context is fresh
- Build a searchable internal support library
- Reduce repeated investigation for common issues
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Support Runbook Capture.
- 3Tell Notis to summarize the ticket, extract verified steps, and draft a Confluence runbook in the chosen space.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test it with one real ticket.
Questions about this workflow
Does this publish the page automatically?
It creates a Confluence page draft using the ticket context and your instruction.
Can Notis separate symptoms from confirmed fixes?
Yes. Ask it to label hypotheses, evidence, and confirmed resolution steps in the page.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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