Draft a customer update from a Zendesk ticket
When a customer issue matters beyond one ticket, turn the resolution into a clear update your team can publish or review.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
Why this helps
Important customer facing fixes get lost because writing the update feels like separate work.
- Reuse validated ticket context
- Create consistent update drafts
- Give product and support a shared review artifact
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Customer Update Drafts.
- 3Tell Notis to identify tickets that warrant a customer update and draft a concise Confluence blog post with impact, resolution, and next steps.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test it with one representative ticket.
Questions about this workflow
Can the draft avoid exposing private customer details?
Yes. Instruct Notis to anonymize names, account data, and internal-only details.
Can this cover incident updates?
Yes. Ask for an incident-style structure with timeline, impact, mitigation, and follow-up.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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