Review an entire Confluence space for ticket context
When one page is not enough, Notis reviews the relevant Confluence space content and returns a focused support brief.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Space Contents
Tool to retrieve content in a confluence space. use when you need to list pages, blogposts, or attachments of a specific space key.
Why this helps
Answers can be spread across several pages, making single page searches incomplete.
- Combine related documentation sources
- Reduce fragmented research
- Return a focused brief for the team
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Space Content Review.
- 3Tell Notis which Confluence space to inspect and how to summarize content relevant to each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one ticket spanning multiple topics.
Questions about this workflow
Can it limit the review to a specific space?
Yes. Name the space in the instruction.
Will it summarize every page?
Ask it to return only relevant content and explain why each item matters.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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