Find the right Confluence guidance for every new ticket
Give support a head start. Notis searches your Confluence knowledge base as soon as a Zendesk ticket arrives.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Search Content
Searches for content by filtering pages from the confluence v2 api with intelligent ranking. since the native search endpoint is deprecated, this action: 1. fetches pages from the v2 pages endpoint with pagination (up to 300 pages) 2. applies intelligent client-side filtering with relevance scoring 3. returns results ranked by match quality (exact phrase > all words > partial matches) the search algorithm prioritizes exact phrase matches, then checks for all query words present in the title, and finally considers partial word matches. results are automatically sorted by relevance score for optimal user experience.
Why this helps
Agents lose time searching manually while customers wait for an answer.
- Shorten time to first useful answer
- Reuse existing documentation
- Keep ticket triage focused
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Ticket Guidance Finder.
- 3Tell Notis to search Confluence for relevant pages, rank the strongest matches, and summarize how each applies to the ticket.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test it with one real ticket.
Questions about this workflow
Does this update the Zendesk ticket?
This workflow searches Confluence and reports the findings; add a separate Zendesk action if available.
Can it show multiple possible answers?
Yes. Ask Notis to return the top matches with confidence and gaps.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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