List every relevant Confluence page for a ticket topic
Build a complete starting set in seconds. Notis lists relevant Confluence pages for each new Zendesk support topic.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Pages
Tool to retrieve a list of pages. use when you need a paginated list of confluence pages.
Why this helps
Support research is slower when people open pages one at a time without knowing what else exists.
- Create a dependable research starting set
- Reduce duplicate searches
- Expose related documentation
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Topic Page List.
- 3Tell Notis to list the most relevant Confluence pages for each new ticket topic and group them by usefulness.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one topic you know has several pages.
Questions about this workflow
Can the list be limited to one space?
Yes. Specify the space in the instruction.
Can Notis rank the pages?
Yes. Ask it to rank by direct relevance and likely usefulness.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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