Bring the referenced Confluence page into ticket triage
See the source of truth without hunting for it. Notis retrieves the relevant Confluence page and highlights what matters for the new ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Page by ID
Tool to retrieve a confluence page by its id. use when you have a page id and need its detailed metadata and content.
Why this helps
Support teams jump between ticket links and documentation, losing time and context.
- Reduce tab switching
- Use current documentation during triage
- Spot outdated or missing guidance
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Linked Page Context.
- 3Tell Notis to identify any Confluence reference in the ticket, retrieve the page, and summarize relevant sections and gaps.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one ticket containing a documentation reference.
Questions about this workflow
What if the ticket has no page reference?
Notis can report that no reference was available and stop cleanly.
Can it flag stale guidance?
Yes. Ask it to compare the ticket details with the page and call out mismatches.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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