Find detailed procedures beneath support pages
Get from the overview to the exact procedure. Notis finds child pages under the most relevant Confluence guidance for each new ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Child Pages
Tool to list all direct child pages of a given confluence page. use when you have a parent page id and need to discover its direct descendants.
Why this helps
The useful step by step procedure is often buried under a broad overview page.
- Reach actionable procedures faster
- Use Confluence page hierarchy effectively
- Reduce repeated manual searching
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Procedure Finder.
- 3Tell Notis to identify the best parent page, list its child pages, and summarize which procedures match the ticket.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one procedural support ticket.
Questions about this workflow
Can it return more than one procedure?
Yes. Ask Notis to rank all relevant child pages and explain the match.
What if the parent page has no children?
Notis can report that the parent has no direct child procedures.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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