Check whether support can access ticket related pages
Avoid blocked answers. Notis checks Confluence restrictions on relevant pages and highlights access problems during ticket triage.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Content Restrictions
Tool to retrieve restrictions on a confluence content item. use when you need to see who can view or edit a page or blog post.
Why this helps
A useful article is no help when the responding person cannot open it.
- Catch permission blockers early
- Reduce failed documentation handoffs
- Improve support response readiness
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Confluence in Notis once.
- 2Create an automation named Support Access Check.
- 3Tell Notis to find relevant Confluence pages, inspect their restrictions, and report any likely access blockers.
- 4Pick New Zendesk Ticket as the trigger and select a report destination.
- 5Test with one ticket linked to restricted content.
Questions about this workflow
Does this change permissions?
No. It reports the restrictions it finds so an authorized person can decide what to do.
Can it distinguish view and edit access?
Yes. Ask Notis to summarize the permitted operations or restriction details available.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Confluence. A trigger fires from one place; an action lands in another.
Zendesk triggers
Confluence actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Content Label
Tool to add labels to a piece of content. use after obtaining the content id to tag pages or blog posts with metadata labels.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Space by ID
Tool to retrieve a confluence space by its id. use when you need detailed metadata of a specific space.
New User Created
Triggered when a new user is created in Zendesk.
Create Blogpost
Tool to create a new confluence blog post. use when you need to publish content in a specific space.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Create Blogpost Property
Tool to create a property on a specified blog post. use when you need to add custom metadata to a blog post.
Create Whiteboard Property
Tool to create a new content property on a whiteboard. use when you need to attach custom metadata to a confluence whiteboard.
Create Page
Tool to create a new confluence page in a specified space. use when you need to create new documentation or content.
Create Page Property
Tool to create a property on a confluence page. use when you need to add custom metadata or settings to a page.
Create Private Space
Tool to create a private confluence space. use when you need an isolated workspace viewable only by its creator.
Connect any two apps with Notis in the middle.
Zendesk and Confluence, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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