Submit Zendesk ticket data to CommCare ODK
Give mobile teams a reliable ODK-compatible submission whenever a new support issue needs field action.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Submit Form ODK Compatible
Tool to submit form data using ODK-compatible endpoint for Android client compatibility. Use when submitting XForm data to CommCare. Requires properly formatted XML with metadata including unique instanceID.
Why this helps
A support issue can lose momentum when mobile teams must copy details from Zendesk into an ODK workflow.
- Speed up mobile handoff
- Keep a consistent submission trail
- Reduce copy and paste errors
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CommCare in Notis once.
- 2Create an automation named Zendesk to CommCare ODK handoff.
- 3Tell Notis to build a valid ODK-compatible XML submission from each new ticket and flag any missing metadata.
- 4Pick the New Zendesk Ticket trigger.
- 5Select a report channel and test with one real ticket.
Questions about this workflow
Does this create the XML automatically?
Yes. Notis can prepare the XML from the ticket context, while you specify the required form structure in the instruction.
What metadata is required?
CommCare requires properly formatted XML and a unique instance ID, plus the metadata required by your form.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to CommCare. A trigger fires from one place; an action lands in another.
Zendesk triggers
CommCare actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
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New User Created
Triggered when a new user is created in Zendesk.
List Reports
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New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
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Submit Form to CommCare
Tool to submit an XForm to CommCare following the OpenRosa standard. Use when you need to submit form data with complete XML including required metadata fields (deviceID, timeStart, timeEnd, username, userID, instanceID).
Submit Form ODK Compatible
Tool to submit form data using ODK-compatible endpoint for Android client compatibility. Use when submitting XForm data to CommCare. Requires properly formatted XML with metadata including unique instanceID.
Connect any two apps with Notis in the middle.
Zendesk and CommCare, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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