Add market context before answering crypto tickets
Give support agents the broader market picture in the same workflow as the ticket.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Global Crypto Market Stats
Tool to retrieve global cryptocurrency market statistics. use when you need an overview of the entire crypto market.
Why this helps
Agents may answer a narrow question without seeing the market conditions shaping it.
- Improve response context
- Reduce tab switching
- Help agents spot broader market factors
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coinranking once in Notis.
- 2Create an automation for market context on tickets.
- 3Tell Notis to read the ticket, retrieve global market statistics, and write a concise context section for the response draft.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Will it answer the customer automatically?
It prepares the requested context and draft unless your instruction asks for an approved supported action.
Can it focus on a particular market concern?
Yes. State the concern in the automation instruction.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinranking. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinranking actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Coin History
Tool to retrieve historical price data for a specific coin over a time period. use when you need to analyze past performance of a coin; call after confirming its uuid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Coins
Tool to retrieve a list of all coins with optional filters and pagination. use when you need to fetch coins matching specific criteria and paginate through results.
New User Created
Triggered when a new user is created in Zendesk.
Get Reference Currencies
Tool to retrieve a list of all reference currencies with optional pagination. use when you need supported fiat or crypto denominators for price conversions.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Global Crypto Market Stats
Tool to retrieve global cryptocurrency market statistics. use when you need an overview of the entire crypto market.
Get Tags
Tool to fetch all coin tags. use when you need the canonical list of tags after authenticating.
Get Trending Coins
Tool to retrieve a list of trending coins ranked by user engagement and popularity. use when you need up-to-date trending coin data for analysis or display.
Connect any two apps with Notis in the middle.
Zendesk and Coinranking, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Coinranking.