Classify crypto ticket research with canonical tags
Give agents a shared vocabulary for sorting and researching incoming crypto questions.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Tags
Tool to fetch all coin tags. use when you need the canonical list of tags after authenticating.
Why this helps
Inconsistent labels make it harder to route research and compare similar tickets.
- Improve research consistency
- Speed up ticket triage discussions
- Use canonical Coinranking categories
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coinranking once in Notis.
- 2Create an automation for tag based ticket research.
- 3Tell Notis to retrieve the canonical Coinranking tags and suggest the best matches for the new ticket topic.
- 4Pick the New Zendesk Ticket trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
Does this edit Zendesk tags?
No. It prepares suggested classifications unless you explicitly request a supported update.
Why retrieve all tags?
The action provides the canonical tag list so the suggestions use recognized categories.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinranking. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinranking actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Coin History
Tool to retrieve historical price data for a specific coin over a time period. use when you need to analyze past performance of a coin; call after confirming its uuid.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Coins
Tool to retrieve a list of all coins with optional filters and pagination. use when you need to fetch coins matching specific criteria and paginate through results.
New User Created
Triggered when a new user is created in Zendesk.
Get Reference Currencies
Tool to retrieve a list of all reference currencies with optional pagination. use when you need supported fiat or crypto denominators for price conversions.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Global Crypto Market Stats
Tool to retrieve global cryptocurrency market statistics. use when you need an overview of the entire crypto market.
Get Tags
Tool to fetch all coin tags. use when you need the canonical list of tags after authenticating.
Get Trending Coins
Tool to retrieve a list of trending coins ranked by user engagement and popularity. use when you need up-to-date trending coin data for analysis or display.
Connect any two apps with Notis in the middle.
Zendesk and Coinranking, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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