Resolve exchange references from tickets
Turn customer supplied exchange names into consistent references for accurate follow up research.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Exchange Map
Tool to retrieve a mapping of all cryptocurrency exchanges. Use when you need reference IDs for exchanges.
Why this helps
Brand names, abbreviations and typos can send agents to the wrong exchange record.
- Reduce exchange matching errors
- Speed up follow up research
- Flag uncertain matches for review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCap in Notis once.
- 2Create an automation named Exchange ID resolver.
- 3Tell Notis to identify exchange names in each ticket, return matching IDs and flag ambiguous matches.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with a ticket mentioning an exchange by name.
Questions about this workflow
Can it handle misspellings?
Ask Notis to return the closest matches and require review when confidence is low.
What happens after the ID is found?
Use the ID in a separate instruction to retrieve exchange details or compare data.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcap. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Exchange Listings Historical
Tool to retrieve historical exchange listings for a specified date. Use when you need exchange listings as of a past date (YYYY-MM-DD).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cryptocurrency Listings Latest
Tool to fetch the latest active cryptocurrency listings with their current market data. Use when you need up-to-date snapshots of asset metrics.
New User Created
Triggered when a new user is created in Zendesk.
Cryptocurrency Map
Tool to retrieve a mapping of all cryptocurrencies, including their unique IDs, symbols, and names. Use when you need reference IDs for crypto assets.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Latest Cryptocurrency Quotes
Tool to get the latest market quotes for one or more cryptocurrencies. Use after selecting desired coins.
Exchange Map
Tool to retrieve a mapping of all cryptocurrency exchanges. Use when you need reference IDs for exchanges.
Get cryptocurrency info
Tool to fetch metadata (description, logo, URLs) for one or more cryptocurrencies. Use when you need static asset details like descriptions, logos, and related links.
Get exchange info
Tool to get detailed metadata for one or more exchanges. Use when you need exchange logos, supported fiats, launch dates, and official links.
Get API Key Info
Tool to retrieve your CoinMarketCap API key details, rate limits, and usage statistics. Use after setting your API key to inspect limits and usage.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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