Answer conversion questions from Zendesk
Resolve conversion questions with a current rate calculation instead of manual math and repeated searches.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Price Conversion
Tool to convert an amount from one cryptocurrency or fiat currency into another. Use when conversion rates are needed.
Why this helps
Agents risk stale rates or arithmetic errors when customers ask for a quick conversion.
- Use current conversion rates
- Avoid manual arithmetic
- Return a clear calculation for review
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCap in Notis once.
- 2Create an automation named Ticket conversion calculator.
- 3Tell Notis to extract the amount and source and destination currencies, then run the conversion and explain the result.
- 4Pick New Zendesk Ticket as the trigger and choose where reports should go.
- 5Test with one ticket containing a specific amount and pair.
Questions about this workflow
Can it convert fiat currencies too?
Yes, use the currencies supported by the CoinMarketCap conversion action.
What if the ticket omits an amount?
Tell Notis to request the missing amount and avoid calculating an assumed value.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcap. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcap actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Exchange Listings Historical
Tool to retrieve historical exchange listings for a specified date. Use when you need exchange listings as of a past date (YYYY-MM-DD).
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Cryptocurrency Listings Latest
Tool to fetch the latest active cryptocurrency listings with their current market data. Use when you need up-to-date snapshots of asset metrics.
New User Created
Triggered when a new user is created in Zendesk.
Cryptocurrency Map
Tool to retrieve a mapping of all cryptocurrencies, including their unique IDs, symbols, and names. Use when you need reference IDs for crypto assets.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Latest Cryptocurrency Quotes
Tool to get the latest market quotes for one or more cryptocurrencies. Use after selecting desired coins.
Exchange Map
Tool to retrieve a mapping of all cryptocurrency exchanges. Use when you need reference IDs for exchanges.
Get cryptocurrency info
Tool to fetch metadata (description, logo, URLs) for one or more cryptocurrencies. Use when you need static asset details like descriptions, logos, and related links.
Get exchange info
Tool to get detailed metadata for one or more exchanges. Use when you need exchange logos, supported fiats, launch dates, and official links.
Get API Key Info
Tool to retrieve your CoinMarketCap API key details, rate limits, and usage statistics. Use after setting your API key to inspect limits and usage.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcap, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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