Summarize upcoming token events for Zendesk tickets
See what is coming up before you answer the customer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
Why this helps
Responders lose time switching between ticket history and crypto event calendars.
- Cuts tab switching during ticket handling
- Surfaces relevant upcoming dates
- Helps responders prepare clearer replies
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCal once in Notis.
- 2Create an automation in Automations, New Automation.
- 3Tell Notis to find upcoming CoinMarketCal events related to each new ticket and summarize the dates and relevance.
- 4Pick New Zendesk Ticket as the trigger and select a report channel.
- 5Test with one real ticket mentioning a coin or project.
Questions about this workflow
Can this find events for a named cryptocurrency?
Yes, when the ticket includes enough coin or project information for Notis to search.
Does it change the Zendesk ticket?
This workflow returns a report for your chosen channel; it does not claim to update the ticket.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Coins
Tool to retrieve list of all available coins/cryptocurrencies in CoinMarketCal database. Use when you need to fetch coin information including IDs, names, symbols, and event counts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
New User Created
Triggered when a new user is created in Zendesk.
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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