Identify event categories behind support questions
Turn vague crypto questions into a clearer research path.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
Why this helps
A support ticket may mention an event without using the category language your team expects.
- Makes event terminology easier to interpret
- Speeds up ticket triage
- Gives teams a shared research vocabulary
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCal once in Notis.
- 2Create an automation in Automations, New Automation.
- 3In one instruction, ask Notis to identify and explain CoinMarketCal categories relevant to each new ticket.
- 4Pick New Zendesk Ticket as the trigger and choose the report destination.
- 5Test with one ticket describing a launch, listing, or announcement.
Questions about this workflow
What is returned?
A report listing relevant CoinMarketCal categories and why they may match the ticket.
What if the ticket is unrelated to crypto events?
Notis can report that no relevant category was found instead of forcing a match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Coins
Tool to retrieve list of all available coins/cryptocurrencies in CoinMarketCal database. Use when you need to fetch coin information including IDs, names, symbols, and event counts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
New User Created
Triggered when a new user is created in Zendesk.
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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No card. Works with personal or business Coinmarketcal.