Turn Zendesk tickets into crypto event impact briefs
Give every crypto related support issue the market context it needs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
Why this helps
Support agents may miss upcoming token events that explain sudden customer questions or account activity.
- Adds market context to incoming support work
- Reduces manual event research
- Creates a concise handoff for support and operations
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCal once in Notis.
- 2Create an automation in Automations, New Automation.
- 3Describe that each new ticket should be matched with relevant crypto events and summarized with likely customer impact.
- 4Pick New Zendesk Ticket as the trigger and choose where run reports go.
- 5Test with one real crypto related ticket.
Questions about this workflow
What starts this workflow?
A new Zendesk ticket created in the specified Zendesk view.
What does CoinMarketCal provide?
Notis can retrieve cryptocurrency events and analyze their timing, category, and coin relevance.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Coins
Tool to retrieve list of all available coins/cryptocurrencies in CoinMarketCal database. Use when you need to fetch coin information including IDs, names, symbols, and event counts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
New User Created
Triggered when a new user is created in Zendesk.
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Coinmarketcal.