Find category gaps in support questions
See where your support vocabulary needs a clearer answer.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
Why this helps
Some customer questions fall between existing event categories and remain hard to route consistently.
- Highlights unclear support themes
- Guides future documentation
- Improves routing discussions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCal once in Notis.
- 2Create an automation in Automations, New Automation.
- 3Describe that Notis should compare each new ticket with CoinMarketCal categories and report unclear matches or category gaps.
- 4Pick New Zendesk Ticket as the trigger and choose where reports go.
- 5Test with one ticket that has unusual event wording.
Questions about this workflow
What does a gap report contain?
It explains which categories were considered and why none was a clear fit, when applicable.
Can this create a new category automatically?
No. It provides research for your team to decide whether a new category is needed.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Coins
Tool to retrieve list of all available coins/cryptocurrencies in CoinMarketCal database. Use when you need to fetch coin information including IDs, names, symbols, and event counts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
New User Created
Triggered when a new user is created in Zendesk.
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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