Map new user interests to event categories
Understand a new customer's likely information needs sooner.
Trigger
New User Created
Triggered when a new user is created in Zendesk.
Action
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
Why this helps
Onboarding teams may not know which types of crypto events matter to a new user.
- Improves onboarding preparation
- Surfaces likely information needs
- Creates a repeatable research step
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CoinMarketCal once in Notis.
- 2Create an automation in Automations, New Automation.
- 3Describe that Notis should identify relevant CoinMarketCal categories from project or token clues in each new user record.
- 4Pick New User Created as the trigger and choose the report destination.
- 5Test with one user whose record includes a crypto interest.
Questions about this workflow
What if the user record has no crypto clues?
Notis can state that no category match was possible from the available record.
Can this include category explanations?
Yes, the report can explain why each suggested category is relevant.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinmarketcal. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinmarketcal actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Coins
Tool to retrieve list of all available coins/cryptocurrencies in CoinMarketCal database. Use when you need to fetch coin information including IDs, names, symbols, and event counts.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
List Event Categories
Tool to list all event categories. Use when you need to fetch available event categories.
New User Created
Triggered when a new user is created in Zendesk.
List Cryptocurrency Events
Tool to retrieve list of cryptocurrency events. Use when you need to fetch upcoming or past crypto events filtered by date range, coins, categories, or other criteria. Note: Cannot retrieve events before 25/11/2017. The can_occur_before field is important as some events may happen before their stated date.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Coinmarketcal, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
Save your first hour today.
7-day trial of any paid plan, with 20$ of usage included.
No card. Works with personal or business Coinmarketcal.