Add wallet context to new Zendesk tickets
Start every crypto related ticket with wallet context ready for review, without opening another dashboard.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
List Wallets
Retrieve all wallets from coinbase via the cdp sdk.
Why this helps
Ticket triage slows down when the person handling support must manually look up wallet information before deciding what to do.
- Speed up ticket triage
- Give responders a shared context brief
- Reduce repeated wallet lookups
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coinbase once in the Notis portal.
- 2Create an automation named Ticket wallet context.
- 3Tell Notis to retrieve Coinbase wallets for each new ticket and summarize only context relevant to triage, noting anything it cannot verify.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose the run report destination and test with one real ticket.
Questions about this workflow
Will this reply to the customer automatically?
No. The available Coinbase action retrieves wallets and produces internal context only.
Can the workflow decide whether a ticket is crypto related?
You can ask Notis to assess relevance, but it must explain when the available data is insufficient.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coinbase. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coinbase actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
List Wallets
Retrieve all wallets from coinbase via the cdp sdk.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
New User Created
Triggered when a new user is created in Zendesk.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Connect any two apps with Notis in the middle.
Zendesk and Coinbase, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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