Remove obsolete CodeREADr questions from Zendesk
Clean up scan forms when a confirmed request retires an old question.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Delete Custom Question
Tool to delete an existing custom question. Attempts the documented REST endpoint first; if unavailable, falls back to the legacy section/action API.
Why this helps
Obsolete questions remain in forms because removal requires a separate manual cleanup step.
- Keep scan forms focused
- Reduce obsolete data collection
- Maintain a traceable removal request
Setup
Build it in a few focused steps.
- 1Connect Zendesk and CodeREADr in Notis once.
- 2Create an automation named Ticket to question removal.
- 3Tell Notis to delete the identified question only after confirming the ticket includes explicit approval and a question ID.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test with one approved internal cleanup ticket.
Questions about this workflow
Can it delete by question text alone?
Require a confirmed question ID to avoid removing the wrong question.
What if the question is still used?
Notis should report the dependency concern for review.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Codereadr. A trigger fires from one place; an action lands in another.
Zendesk triggers
Codereadr actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Collect Data With Questions
Tool to configure data collection forms by adding custom questions. Use after creating a service to collect survey questions after each scan.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Configure CodeREADr Connector
Helper to guide configuring the CodeREADr Connector for Google Sheets. There is no public API to programmatically create connector configurations. This tool validates your API connectivity (optional) and returns clear steps to proceed via the Google Sheets Add-on UI: https://www.codereadr.com/knowledgebase/codereadr-connector-add-on/
New User Created
Triggered when a new user is created in Zendesk.
Configure Direct Scan URL (DSU)
Tool to configure a Direct Scan URL (DSU). Use after obtaining a valid service ID to set up scan callbacks. Use when you need to enable or update the DSU postback settings for a CodeREADr service.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Configure CodeREADr Kiosk Mode
Tool to enable and configure Kiosk Mode for unattended scanning. Use when setting up a dedicated scanning kiosk after service setup.
Configure Picking, Delivery & Receiving App
Tool to configure the complete picking, delivery, and receiving workflow. Use when setting up scan workflow endpoints for an existing CodeREADr service.
Configure CodeREADr Postback URL
Tool to configure a real-time postback URL for a CodeREADr service. Use when you need to set up or modify scan forwarding for an existing service.
Create CodeREADr Service
Tool to create a new workflow configuration (service) for scanning tasks. Use after obtaining a valid API key when registering a new Service.
Delete CodeREADr Database
Tool to delete an existing CodeREADr database. Use when you need to remove a database by its ID after confirming you no longer need its data. Example prompt: "Delete database with ID 123e4567-e89b-12d3-a456-426614174000".
Connect any two apps with Notis in the middle.
Zendesk and Codereadr, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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