Start a Codemagic build from a new Zendesk ticket
Move urgent customer requests toward a testable build without switching tools.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Start New Build
Tool to start a new build for an application with specified workflow and branch or tag. Use when you need to trigger a build programmatically. Either branch or tag parameter must be provided.
Why this helps
Important build requests can sit in a support queue while engineers wait for context.
- Shorten the path from customer report to validation build
- Keep support and engineering work connected
- Reduce manual build requests
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Codemagic once in Notis.
- 2Create a new automation and name the workflow.
- 3Tell Notis to start the relevant Codemagic build for each new ticket and use the ticket details as context.
- 4Pick New Zendesk Ticket as the trigger and choose a report channel.
- 5Test it with one real ticket.
Questions about this workflow
Can Notis choose the branch?
Only if the branch is available in the ticket context or your instruction. Otherwise provide the branch in the ticket or prompt.
What happens if a ticket lacks build details?
Notis can report the missing information instead of starting an ambiguous build.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Codemagic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Codemagic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Add Application from Private Repository
Tool to create an application from a private repository using SSH key authentication. Use when you need to add a new private repository to Codemagic with SSH credentials.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Add New Application
Tool to add a Git repository to the applications list in Codemagic. Use when you need to add a new application to Codemagic from a repository URL.
New User Created
Triggered when a new user is created in Zendesk.
Get Meta Information
Tool to get metadata about Codemagic including public IP addresses in use (in CIDR notation). Use when you need to retrieve IP blocks for whitelisting build machines or simulator network requests.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Variable Group Information
Tool to retrieve information about a specific variable group including its name and configuration settings. Use when you need to get details for a variable group by its ID.
Update Variable Group
Tool to change a variable group's name and security settings. Use when you need to update an existing variable group by its ID. Returns success confirmation on 204 No Content response.
Delete All Application Caches
Tool to delete all caches for a specific application. Use when clearing all cached data for an app. The deletion process is asynchronous and will complete after the API response is returned.
Delete Specific Cache
Tool to delete a specific cache from an application. Use when a cached build artifact needs to be removed. The deletion is performed asynchronously and returns immediately with a 202 Accepted status.
Get Account Info for Over-the-Air Updates
Tool to retrieve account information for over-the-air updates. Use when you need to check the account status (enabled/disabled/pending) and associated team identifier.
Connect any two apps with Notis in the middle.
Zendesk and Codemagic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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