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Retrieve Codemagic network metadata from a Zendesk ticket

Give connectivity investigations the current IP information they need.

Trigger

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

Action

Get Meta Information

Tool to get metadata about Codemagic including public IP addresses in use (in CIDR notation). Use when you need to retrieve IP blocks for whitelisting build machines or simulator network requests.

Why this helps

Support teams lose time finding the right build-machine IP details for allowlist issues.

  • Accelerate allowlist investigations
  • Reduce repeated metadata lookups
  • Improve technical ticket handoffs

Setup

Build it in a few focused steps.

  • 1Connect Zendesk and Codemagic in Notis.
  • 2Create the automation and name it.
  • 3Tell Notis to retrieve Codemagic public IP metadata for each new ticket about allowlists or connectivity.
  • 4Pick New Zendesk Ticket as the trigger and choose a report destination.
  • 5Test using one connectivity ticket.

Questions about this workflow

Is the metadata current?

Notis retrieves the metadata available from Codemagic when the workflow runs.

Does it change any network settings?

No. It only retrieves and summarizes metadata.

When this happens · Trigger

Do this · Action

Supported Triggers and Actions

Notis builds workflows that link Zendesk to Codemagic. A trigger fires from one place; an action lands in another.

Zendesk triggers

Codemagic actions

Recurring trigger

Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.

TriggerScheduled

Add Application from Private Repository

Tool to create an application from a private repository using SSH key authentication. Use when you need to add a new private repository to Codemagic with SSH credentials.

ActionInstant

Webhook trigger

Notis starts this workflow when an external tool or custom backend sends an HTTP request.

TriggerInstant

Add New Application

Tool to add a Git repository to the applications list in Codemagic. Use when you need to add a new application to Codemagic from a repository URL.

ActionInstant

New User Created

Triggered when a new user is created in Zendesk.

TriggerInstant

Get Meta Information

Tool to get metadata about Codemagic including public IP addresses in use (in CIDR notation). Use when you need to retrieve IP blocks for whitelisting build machines or simulator network requests.

ActionInstant

New Zendesk Ticket

Triggers when a new ticket is created in a specified Zendesk view.

TriggerPolling

Get Variable Group Information

Tool to retrieve information about a specific variable group including its name and configuration settings. Use when you need to get details for a variable group by its ID.

ActionInstant

Update Variable Group

Tool to change a variable group's name and security settings. Use when you need to update an existing variable group by its ID. Returns success confirmation on 204 No Content response.

ActionInstant

Delete All Application Caches

Tool to delete all caches for a specific application. Use when clearing all cached data for an app. The deletion process is asynchronous and will complete after the API response is returned.

ActionInstant

Delete Specific Cache

Tool to delete a specific cache from an application. Use when a cached build artifact needs to be removed. The deletion is performed asynchronously and returns immediately with a 202 Accepted status.

ActionInstant

Get Account Info for Over-the-Air Updates

Tool to retrieve account information for over-the-air updates. Use when you need to check the account status (enabled/disabled/pending) and associated team identifier.

ActionInstant

Connect any two apps with Notis in the middle.

Zendesk and Codemagic, or any other combination from 1,000+ integrations.

When this happens · Trigger

Do this · Action

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