Retrieve Codemagic app details from a Zendesk ticket
Give every ticket review the application context it needs.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Retrieve an Application
Tool to retrieve a single application by its unique identifier. Use when you need to get application details including name, branches, and workflow configuration.
Why this helps
Support agents often lack app and workflow details when investigating customer issues.
- Improve ticket handoffs
- Surface workflow and branch context
- Reduce repeated app searches
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Codemagic in Notis.
- 2Create an automation with a specific name.
- 3Tell Notis to retrieve the Codemagic application named or identified in each new ticket and summarize its details.
- 4Select New Zendesk Ticket as the trigger and choose where reports go.
- 5Run one real-ticket test.
Questions about this workflow
Can this retrieve any app?
It can retrieve an app when the ticket provides enough identifying information.
Will it update the ticket?
This workflow retrieves and reports details; it does not update Zendesk.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Codemagic. A trigger fires from one place; an action lands in another.
Zendesk triggers
Codemagic actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
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New User Created
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Connect any two apps with Notis in the middle.
Zendesk and Codemagic, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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