Open a ready to use analysis sandbox for each ticket
Give complex tickets their own workspace for investigation.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Create Sandbox
Create a sandbox to execute python code in a jupyter notebook cell. this is useful for agents to communicate, execute code, see output, read files, write files, etc. it's like you own personal computer, but in the cloud. use /home/user folder to write/read files.
Why this helps
Technical support cases often require experiments that are hard to reproduce in a busy inbox.
- Create a repeatable investigation space
- Keep experiments separate from production systems
- Reduce setup time for technical cases
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Codeinterpreter once in Notis.
- 2Create an automation named Ticket investigation sandbox.
- 3Tell Notis to create a sandbox with the ticket text, reproduction notes, and a checklist for investigation.
- 4Pick the New Zendesk Ticket trigger and choose a report channel.
- 5Test with one technical ticket and inspect the sandbox.
Questions about this workflow
Does this change the Zendesk ticket?
No. It creates a Codeinterpreter sandbox for analysis.
Where should files be stored?
The sandbox can use the /home/user folder for files created during investigation.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Codeinterpreter. A trigger fires from one place; an action lands in another.
Zendesk triggers
Codeinterpreter actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create Sandbox
Create a sandbox to execute python code in a jupyter notebook cell. this is useful for agents to communicate, execute code, see output, read files, write files, etc. it's like you own personal computer, but in the cloud. use /home/user folder to write/read files.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Execute Code
Execute python code in a sandbox and return any result, stdout, stderr, and error. use /home/user folder to write/read files. try to not use plt.show() as the code is executed remotely. use files for image/chart output instead.
New User Created
Triggered when a new user is created in Zendesk.
Get File
Get a file from the sandbox and returns the file. the files should be read from /home/user folder.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Run Terminal Command
Run a command in the terminal and returns the stdout, stderr, and error code. use /home/user folder to write/read files.
Upload File
Upload a file to the sandbox environment. the files should be uploaded to the /home/user folder.
Connect any two apps with Notis in the middle.
Zendesk and Codeinterpreter, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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