Add Codacy repository context to Zendesk tickets
Make customer issues easier to route with the right organization repositories.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Organization Repositories
Tool to list all repositories under a specific organization and provider. use when you need to enumerate organization-scoped repositories.
Why this helps
Engineers lose time identifying which organization repositories relate to a customer issue.
- Connect customer organization context to accessible repositories
- Reduce manual repository hunting
- Create a repeatable support handoff
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Codacy once in the Notis portal.
- 2Create an automation that reads the new ticket organization and retrieves matching Codacy repositories.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose a report channel for the repository brief.
- 5Test with a ticket that includes a recognizable organization.
Questions about this workflow
What data does this use?
It uses the new ticket context and the Codacy organization repository list available to the authenticated user.
What if no organization is present?
The report flags the missing organization and cannot claim a repository match.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Codacy. A trigger fires from one place; an action lands in another.
Zendesk triggers
Codacy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create API Token
Tool to create a new api token for the authenticated user's account. use after authenticating when you need to generate a fresh token for integrations.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete API Token
Tool to delete a specific api token from the authenticated user's account. use after confirming the token id.
New User Created
Triggered when a new user is created in Zendesk.
Get Account Details
Tool to retrieve details of the authenticated user's account. use when confirming authentication before user-level operations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Organization Repositories
Tool to list all repositories under a specific organization and provider. use when you need to enumerate organization-scoped repositories.
Get User Organizations
Tool to list all organizations the authenticated user belongs to. use after authenticating and need to discover accessible organizations.
List Projects
Tool to list all projects accessible to the authenticated user. use when you need a list of repositories after confirming api token validity.
Connect any two apps with Notis in the middle.
Zendesk and Codacy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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