Check Codacy organization context for customer tickets
Help teams connect customer context with the engineering organizations they can access.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get User Organizations
Tool to list all organizations the authenticated user belongs to. use after authenticating and need to discover accessible organizations.
Why this helps
Customer organization names are often disconnected from internal engineering ownership.
- Surface possible organization matches
- Make support escalations more informed
- Record when the ticket lacks enough context
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Codacy once in the Notis portal.
- 2Create an automation that compares new ticket organization context with accessible Codacy organizations.
- 3Pick the New Zendesk Ticket trigger.
- 4Choose the report destination.
- 5Test with one ticket containing organization details.
Questions about this workflow
Does this assume every customer maps to a Codacy organization?
No. It reports possible matches only and flags cases where the context is insufficient.
Can it change customer or organization records?
No. The selected action only retrieves Codacy organizations.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Codacy. A trigger fires from one place; an action lands in another.
Zendesk triggers
Codacy actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Create API Token
Tool to create a new api token for the authenticated user's account. use after authenticating when you need to generate a fresh token for integrations.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Delete API Token
Tool to delete a specific api token from the authenticated user's account. use after confirming the token id.
New User Created
Triggered when a new user is created in Zendesk.
Get Account Details
Tool to retrieve details of the authenticated user's account. use when confirming authentication before user-level operations.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Organization Repositories
Tool to list all repositories under a specific organization and provider. use when you need to enumerate organization-scoped repositories.
Get User Organizations
Tool to list all organizations the authenticated user belongs to. use after authenticating and need to discover accessible organizations.
List Projects
Tool to list all projects accessible to the authenticated user. use when you need a list of repositories after confirming api token validity.
Connect any two apps with Notis in the middle.
Zendesk and Codacy, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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