Use Learner Progress to Triage Tickets
See whether incomplete or completed training helps explain a support request.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Get Trackings
Tool to retrieve tracking objects with filters. use when you need to fetch learner progress data filtered by course id, date range, identifier, or completion status.
Why this helps
Training-related tickets are hard to prioritize without knowing what the learner has already done.
- Prioritize tickets with better context
- Spot incomplete required learning
- Reduce repeated diagnostic questions
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Coassemble in Notis once.
- 2Create an automation named Ticket Progress Triage.
- 3Tell Notis to retrieve relevant Coassemble tracking records for each new ticket and summarize progress signals that may affect triage.
- 4Pick New Zendesk Ticket as the trigger.
- 5Choose a report channel and test with one real ticket.
Questions about this workflow
What if the ticket lacks a learner identifier?
The report can state that progress could not be matched and identify the missing detail.
Can this change ticket priority?
No. It provides triage context for your team to act on.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Coassemble. A trigger fires from one place; an action lands in another.
Zendesk triggers
Coassemble actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
Get Clients
Tool to retrieve a paginated list of clients. use when you need to browse or process organisation records sequentially.
Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Courses
Tool to retrieve all courses with optional filters and pagination. use when you need to list courses after setting identifier and client identifier, and control page size and number.
New User Created
Triggered when a new user is created in Zendesk.
Get Trackings
Tool to retrieve tracking objects with filters. use when you need to fetch learner progress data filtered by course id, date range, identifier, or completion status.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Get Users
Tool to retrieve a paginated list of users. use when you need to browse or process user records optionally filtered by clientidentifier.
Connect any two apps with Notis in the middle.
Zendesk and Coassemble, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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