Generate a QA Review PDF for New Tickets
Make quality checks part of intake instead of an afterthought.
Trigger
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
Action
Convert HTML to PDF
Tool to convert html or a public url into a pdf document. use when you need programmatic pdf generation from html content.
Why this helps
Support quality reviews are inconsistent when reviewers reconstruct context manually.
- Standardize quality reviews
- Surface missing information
- Reduce reviewer preparation time
Setup
Build it in a few focused steps.
- 1Connect Zendesk and Cloudlayer once.
- 2Create an automation and describe the QA sections and review criteria.
- 3Ask Notis to build a QA review PDF for each new ticket using only available evidence.
- 4Choose New Zendesk Ticket as the trigger.
- 5Select a report channel and test with one ticket.
Questions about this workflow
Can it score the ticket?
Only if you provide a scoring rubric; otherwise it can summarize evidence and open questions.
Does it change ticket data?
No, it creates a review document and report.
When this happens · Trigger
Do this · Action
Supported Triggers and Actions
Notis builds workflows that link Zendesk to Cloudlayer. A trigger fires from one place; an action lands in another.
Zendesk triggers
Cloudlayer actions
Recurring trigger
Notis starts this workflow on a schedule, such as daily, weekly, or during business hours.
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Webhook trigger
Notis starts this workflow when an external tool or custom backend sends an HTTP request.
Get Asset
Tool to retrieve a specific asset by its id. use when you need to fetch metadata or download url of an existing asset after its generation.
New User Created
Triggered when a new user is created in Zendesk.
Get API Status
Tool to test api reachability. use when checking if the cloudlayer api is available.
New Zendesk Ticket
Triggers when a new ticket is created in a specified Zendesk view.
HTML to Image
Tool to convert base64-encoded html to an image. use when you need to render raw html or a url into png, jpeg, or webp after content load.
Convert HTML to PDF
Tool to convert html or a public url into a pdf document. use when you need programmatic pdf generation from html content.
List Assets
Tool to list the ten most recent assets. use when you need to retrieve your latest cloudlayer assets.
List Storage Configurations
Tool to retrieve a list of all storage configurations. use after authenticating to cloudlayer to view your account's storage settings.
Convert URL to Image
Tool to convert a webpage url to an image. use when dynamic screenshot parameters are needed.
Connect any two apps with Notis in the middle.
Zendesk and Cloudlayer, or any other combination from 1,000+ integrations.
When this happens · Trigger
Do this · Action
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